MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airport’s WiFi service.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airport’s WiFi service.
Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.
Tampa Airport’s Flight-in-Sight provides real-time information on arriving flights as passengers wait at the gate. The airport has also updated its free WiFi.
ADAC’s innovative approach to enhancing the travel experience has seen the installation of 10 sleeping pods at Abu Dhabi International Airport.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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The airport has become one of just a handful of airports in the UK to offer its passengers an uncapped wireless internet service for free, in partnership with BT.
Dubai International has installed the world’s first interactive virtual assistant, enabling passengers to request answers to their specific travel and security questions.
Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport.
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
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A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
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The Port Authority of New York and New Jersey will install virtual assistants at JFK, Newark Liberty and LaGuardia airports to assist with passenger enquiries.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
Boston Logan International has become the latest airport to deploy a virtual assistant to assist passengers through the security screening process.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
Passengers flying from Dubai International Airport can now scan their boarding pass at innovative ‘Information Zones’ to get directions to their boarding gate.
Such has been the success of Munich Airport’s passenger assistance InfoGates they will now be introduced to T2 to offer customer service via videoconference.
Two Virtual Assistants have been installed at Frankfurt Airport to help simplify the check-in and security processes for passengers.
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