REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
SkyTeam has opened a flagship lounge in Frankfurt Airport’s new T3, offering 550sqm of modern, nature-inspired space, panoramic views, and premium dining and amenities for First, Business, and Elite Plus customers.
Cathay Pacific has unveiled its flagship The Wing, First lounge at HKIA, combining contemporary design, elevated comfort, and enhanced dining and service as part of its global lounge enhancement plan.
American Airlines is expanding its Admirals Club at Nashville International Airport with a 17,400-square-foot lounge featuring stunning airfield views, outdoor terraces, and a design inspired by Nashville’s culture.
Verona Airport’s Catullo Lounge has been reimagined by Aspire Pre-Flight Hospitality. The new lounge offers a refined space with local cuisine, comfortable seating, and modern amenities for a premium pre-flight experience.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Changi Airport is reshaping its premium travel offering into a world-class destination. Set to open in mid-2027, the new facility will feature an upgraded private terminal, exclusive lounges, and a dynamic amenities hub.
Virgin Atlantic has unveiled its redesigned Clubhouse at Heathrow, introducing new wellness, work and relaxation spaces. The investment reflects a focus on elevating passenger experience through innovation.
American Airlines is to open a new, expanded Admirals Club at Austin-Bergstrom International Airport, featuring an outdoor terrace, multiple lounge zones, and locally inspired design to elevate comfort and service for travellers.
Plaza Premium Group expands its U.S. presence with the launch of two new lounges at Dallas-Fort Worth International Airport. The Plaza Premium First and reimagined Plaza Premium Lounge aim to redefine luxury and convenience.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Delta Air Lines has opened a new Delta Sky Club at Denver International Airport, blending Colorado-inspired design, locally sourced cuisine, and premium amenities, with further expansion planned later this year.
Korean Air has unveiled a next-generation flagship lounge at Los Angeles International Airport, marking a major investment in premium passenger experience and the airline’s global brand transformation.
A new Blue Sky Premier Lounge has opened at Juanda International Airport in the latest collaboration between Airport Dimensions and Blue Sky Group, delivering locally inspired hospitality and flexible passenger spaces.
LaGuardia Gateway Partners has opened the Capital One Landing at the airport’s Terminal B. The chef-led dining destination blends premium F&B, design and inclusive access to further elevate the airport passenger experience.
Riyadh Air has unveiled its first premium airport lounge at King Khalid International Airport, blending Saudi hospitality, circadian lighting and seamless technology to create a restorative, design-led pre-flight experience.
American Airlines is opening a new Admirals Club lounge at Chicago O’Hare, offering more space and upgraded amenities. The 10,000-square-foot lounge will feature unique offerings to elevate the travel experience.
Qantas has launched a major refresh of its regional lounge network, starting with upgrades at seven lounges across Australia. The significant investment will offer improved amenities and better technology for travellers.
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
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