REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
TAV Operation Services has secured the Business Lounge services contract at RIX Riga Airport, continuing its Primeclass partnership and advancing a more lifestyle-led approach to premium airport hospitality.
Plaza Premium Group has opened The Maharaja Lounge for Air India at San Francisco International Airport, bringing a premium hospitality experience inspired by Indian heritage to one of the airline’s key global hubs.
Manchester Airport is set to enhance the passenger experience with a new 300-seat Aspire lounge opening in Terminal 2 in August 2026, offering dedicated spaces for dining, relaxation, socialising and work.
Minneapolis-St. Paul International Airport has unveiled Portal Lounge, an immersive new concept blending premium dining, gaming and social experiences to meet evolving traveller expectations and redefine airport dwell time.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Alaska Airlines will open a new 41,000 sq ft global lounge at Seattle-Tacoma in late-2027, offering 700 seats, premium dining, bars and dedicated spaces for international travellers as part of its wider investment in CX.
SkyTeam has opened a flagship lounge in Frankfurt Airport’s new T3, offering 550sqm of modern, nature-inspired space, panoramic views, and premium dining and amenities for First, Business, and Elite Plus customers.
Cathay Pacific has unveiled its flagship The Wing, First lounge at HKIA, combining contemporary design, elevated comfort, and enhanced dining and service as part of its global lounge enhancement plan.
American Airlines is expanding its Admirals Club at Nashville International Airport with a 17,400-square-foot lounge featuring stunning airfield views, outdoor terraces, and a design inspired by Nashville’s culture.
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
15-17 June 2027, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
15-17 June 2027, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Verona Airport’s Catullo Lounge has been reimagined by Aspire Pre-Flight Hospitality. The new lounge offers a refined space with local cuisine, comfortable seating, and modern amenities for a premium pre-flight experience.
Changi Airport is reshaping its premium travel offering into a world-class destination. Set to open in mid-2027, the new facility will feature an upgraded private terminal, exclusive lounges, and a dynamic amenities hub.
CVG Airport has unveiled a new $6.3 million Escape Lounge in Concourse B, featuring locally inspired design, four unique zones, chef’s table, horseshoe bar, and 106 additional seats. The lounge elevates passenger comfort, dining, and overall experience.
Don Mueang International Airport has welcomed the opening of Travel Club Lounge – a strategic partnership between SSP and Travel Food Services, featuring modern design, showers, work zones, and curated dining.
Plaza Premium Group has unveiled a newly enhanced lounge at Langkawi International Airport, combining increased capacity, improved accessibility and locally inspired design to elevate the passenger experience.
TAV Operation Services has launched its next-generation Primeclass lounge at Sofia Airport, introducing a lifestyle-led concept that blends design, local culture and flexibility to redefine airport hospitality and passenger experience.
Virgin Atlantic has unveiled its redesigned Clubhouse at Heathrow, introducing new wellness, work and relaxation spaces. The investment reflects a focus on elevating passenger experience through innovation.
American Airlines is to open a new, expanded Admirals Club at Austin-Bergstrom International Airport, featuring an outdoor terrace, multiple lounge zones, and locally inspired design to elevate comfort and service for travellers.
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