REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
Air Canada is using AI, real-time data and new technology to move from reactive to proactive passenger service, helping employees make better decisions while giving travellers more personalised support throughout their journey.
Gerald R. Ford International Airport has unveiled $135m in terminal enhancements, including an advanced baggage system, boosting processing capacity to nearly 1,000 bags per hour and improving passenger flow.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Air Canada has introduced a new mobility aid travel policy designed to make flying more predictable and accessible, giving customers greater flexibility when travelling with mobility aids and adaptive sports equipment.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
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