REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
AI, robotics and automation are reshaping the baggage journey. In this interview, Allen Yuarata, Director, Terminal | Baggage & Groundside Services, Vancouver Airport Authority, shares his vision for scaling baggage innovation.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Portland International Airport has completed its $2.15 billion main terminal reconstruction, delivering a transformed passenger experience that doubles capacity while showcasing strong Pacific Northwest identity.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Cologne Bonn Airport has joined the Hidden Disabilities Sunflower initiative, strengthening its commitment to inclusive passenger experience by helping travellers with non-visible disabilities access understanding and support.
VINCI Airports has been selected to modernise Rennes and Dinard Bretagne airports, with plans to enhance passenger experience, strengthen connectivity and accelerate sustainable airport development.
Dublin Airport has unveiled Ireland’s first pantograph electric bus charging system, enabling cleaner, quieter and more efficient shuttle services while supporting a faster, more reliable passenger journey.
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