REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
LATAM has unveiled the cabin design of its new Embraer E195-E2 fleet, featuring upgraded seating, Premium Economy, satellite connectivity and enhanced entertainment options to deliver a more comfortable CX.
Metropolitan Washington Airports Authority, United Airlines and the U.S. Department of Transportation have announced a landmark $20 billion transformation for Washington Dulles, creating a next-generation gateway.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Riyadh Air has partnered with Disney to launch bespoke children’s amenity kits featuring Mickey & Friends, alongside Disney+ entertainment and themed meal service to enhance the onboard family travel experience.
KLM and SkyNRG have begun construction of the Netherlands’ first dedicated SAF production facility, marking a major milestone in scaling Sustainable Aviation Fuel and supporting aviation’s decarbonisation.
Airport Authority Hong Kong has launched the HKIA Arts and Culture Festival 2026, transforming both terminals with immersive installations, exhibitions and performances celebrating Hong Kong and Shanghai.
Get Future Travel Experience news & updates sent to your inbox
