REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Changi Airport has completed its first satellite gate, a smart and sustainable facility designed to improve remote boarding experiences with sheltered access, enhanced accessibility and aerobridge connectivity for passengers.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Portland International Airport has completed its $2.15 billion main terminal reconstruction, delivering a transformed passenger experience that doubles capacity while showcasing strong Pacific Northwest identity.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Dublin Airport has unveiled Ireland’s first pantograph electric bus charging system, enabling cleaner, quieter and more efficient shuttle services while supporting a faster, more reliable passenger journey.
Delta Air Lines is expanding passenger choice with new Basic fares across its premium cabins, giving travellers lower-cost access to Delta First, Delta Premium Select and Delta One with customisable travel benefits.
Air France has opened a new premium lounge at Heathrow Terminal 4, combining French-inspired dining, wellness treatments, digital services and sustainable design to enhance the passenger experience before departure.
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