REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Kuala Lumpur International Airport has expanded its passenger experience offering with Kepler Club’s smart sleeping cabins, app-based services and personalised experiences, enhancing privacy, convenience and comfort.
WestJet has completed the transformation of its remaining all-economy aircraft, creating a more consistent onboard experience with enhanced seating, connectivity, charging and amenities across its reconfigured narrowbody fleet.
Metropolitan Washington Airports Authority, United Airlines and the U.S. Department of Transportation have announced a landmark $20 billion transformation for Washington Dulles, creating a next-generation gateway.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Cincinnati/Northern Kentucky International Airport and Germany’s GATE Alliance have formalised a partnership to accelerate airport innovation, enabling technology testing, pilot projects and international collaboration.
Riyadh Air has partnered with Disney to launch bespoke children’s amenity kits featuring Mickey & Friends, alongside Disney+ entertainment and themed meal service to enhance the onboard family travel experience.
KLM and SkyNRG have begun construction of the Netherlands’ first dedicated SAF production facility, marking a major milestone in scaling Sustainable Aviation Fuel and supporting aviation’s decarbonisation.
Get Future Travel Experience news & updates sent to your inbox
