REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is expanding access to its premium Flagship Dining experience, giving more customers the opportunity to enjoy elevated hospitality, greater choice and a more seamless journey before they take to the skies.
Lufthansa is expanding its onboard dining options, giving Economy and Business Class passengers more choice through new hot meals and an enhanced pre-order service across its short- and long-haul network.
Sydney Airport has appointed Multiplex to support construction planning for its T2-T3 terminal project, which aims to boost capacity, improve connectivity and deliver a more seamless passenger experience.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Qatar Airways has reached another milestone in its Starlink rollout, becoming the first airline to operate Starlink-equipped Boeing 787-9 aircraft as it scales high-speed inflight connectivity across its fleet.
Eurowings is rolling out its Premium BIZ Seat across its A320neo fleet, replacing seat density with more space, privacy and premium service following strong passenger feedback from its Dubai trial.
London Luton Airport has become the first UK airport to install emergency anaphylaxis kits across key passenger areas, alongside staff training, to provide rapid support for severe allergic reactions.
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