REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air France has unveiled a redesigned La Première lounge at Paris-CDG, enhancing its premium passenger experience with greater privacy, personalised service, fine dining, wellness facilities and exclusive spaces.
American Airlines is expanding its digital travel ecosystem with new tools for booking, disruption recovery and airport processing, helping customers manage their journeys more easily while improving convenience.
Toronto Pearson has launched a $1.5 billion terminal revitalisation programme to modernise infrastructure, improve passenger processing and support future growth, delivering a faster, more seamless airport experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
London Gatwick has partnered with Stanley Robotics to launch the UK’s first robotic airport parking service, combining automation and convenience to streamline the passenger journey while supporting efficient parking.
Edinburgh Airport, easyJet and Airportr have partnered to offer home baggage collection, enabling passengers to skip bag drop while supporting greater operational efficiency and a more seamless travel experience.
Amsterdam Airport Schiphol will bring assistance services for passengers with reduced mobility in-house from 2028, aiming to strengthen operational control, enhance service quality and prepare for rising demand.
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