REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Sun Group partners with SITA to develop a next-gen, self-service Phu Quoc International Airport, featuring automated check-in, bag drop, boarding, and biometric systems, setting a model for Vietnam’s future airport growth.
Denver International Airport and Southwest Airlines have unveiled TSA PreCheck Touchless ID Bag Drop for a faster, more secure bag drop experience. This new feature enhances convenience for TSA PreCheck members.
Delta Air Lines is implementing new ground experience enhancements to remove friction from airport journeys with simpler international connections, fewer touchpoints at bag drop and security, and easier arrivals from curb to gate.
Hawaiian Airlines is introducing self-service bag tag kiosks and enhanced digital check-in at Hawaii, U.S. and select international airports, designed to reduce lobby wait times, streamline bag drop, and improve the passenger journey.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Melbourne Airport is to install more than 70 next-generation Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units as part of its drive to provide a seamless experience for travellers, with increased accessibility.
Auckland Airport – a Partner of the FTE Baggage Innovation Working Group – is introducing smarter check-in technology, with self-service kiosks and bag drops upgrading the experience for travellers.
Ahead of his participation at FTE Global 2024, Christopher Neal, Director of PDX Next Operations, Port of Portland, shares how PDX Next is reimagining facilities with innovative tech and new approaches.
San Francisco International Airport has launched the $2.6 billion Terminal 3 West Modernization project, with the expansion expected to open in fall 2027 and “create an extraordinary airport experience”.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Ahead of his participation at FTE Global 2024, Christopher Neal, Director of PDX Next Operations, Port of Portland, shares how PDX Next is reimagining facilities with innovative tech and new approaches.
San Francisco International Airport has launched the $2.6 billion Terminal 3 West Modernization project, with the expansion expected to open in fall 2027 and “create an extraordinary airport experience”.
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – is to install state-of-the-art passenger verification and check-in solutions, including common-use self-service bag drops, at PVG.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – has installed state-of-the-art Swift Drop Self-Bag Drop units in the new Alaska Airlines location at SFO Harvey Milk Terminal 1.
Alaska Airlines – a Partner of the FTE Baggage Innovation Working Group – has opened a cutting-edge space at SFO’s Harvey Milk Terminal 1. The premium and enhanced CX includes automated bag drop.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched ‘Airport in the City’, a new check-in and baggage delivery service at Termini Station in central Rome.
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