REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
San Francisco International Airport and the San Francisco SPCA welcomed LiLou, the airport’s first therapy pig certified by the San Francisco SPCA’s Animal Assisted Therapy programme.
London Southend Airport has launched a progressive scheme to enhance the experience of passengers with hidden disabilities.
London City Airport has implemented a new feedback system in many areas around the terminal, enabling travellers to rate the airport using emojis.
Four typhlographic terminals have been installed at Warsaw Chopin Airport to help simplify the airport experience for visually impaired travellers.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
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Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
Passengers flying to or from Istanbul Atatürk Airport can now familiarise themselves with the terminals online using Google Street View maps.
Frankfurt Airport’s information kiosks now offer Arabic, Japanese, Korean, Russian and Spanish languages, as well as English, German and Mandarin.
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
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A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.
Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.
Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
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