London City Airport has deployed new technology for passenger queue measurement, helping it to better understand and manage queues and bottlenecks.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
London City Airport has deployed new technology for passenger queue measurement, helping it to better understand and manage queues and bottlenecks.
Nepal’s Tribhuvan International Airport has teamed up with SITA to reduce check-in queues and improve passenger flow through the airport.
Two Virtual Assistants have been installed at Frankfurt Airport to help simplify the check-in and security processes for passengers.
The TSA has announced that a trial of a trusted traveller programme aimed at expediting security processing will be extended to include three more airports.
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Find out more >>Russia’s Koltsovo International Airport is deploying a new resource management system to enhance efficiency in ground handling, passenger services and security.
Gatwick Airport has put together a panel of independent experts to focus specifically on enhancing the passenger experience.
Riga International Airport has announced plans to introduce security control e-gates and a new baggage reconciliation system.
In an innovative move to simplify the airport security process and enhance the passenger experience, a number of UK airports have introduced ‘virtual assistants’.
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Kharkiv Airport has revealed that passenger servicing will be reduced to just one minute as it prepares for an increase in traffic during Euro 2012 next summer.
Amsterdam Airport Schiphol is to introduce a new biometric-based automated border control system to expedite passenger processing during peak periods.
Following a successful trial, BAA will introduce 82 facial recognition scanners at London Heathrow Airport to increase security at the airport.
Helsinki Airport’s Bluetooth passenger tracking will go live in August, allowing passengers to receive real-time updates on security queuing times.
The Transportation Security Administration (TSA) is to undertake a pilot programme aimed at expediting passenger screening for trusted travellers in the US.
As the threat risk to aviation evolves, so does the argument in favour of pre-screening passengers before they arrive at a Port of Entry.
The benefits of a global trusted traveller programme continue to be explored as a means to expedite passenger processing and enhance the passenger experience.
The use of biometrics will become increasingly widespread as airports and airlines continually aim to expedite passenger processing, according to Unisys.
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