Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration.
Fiji Airways’ Rowan Chalmers discusses the Resort Check-in service, which allows passengers to check-in themselves and their bags in the hotel lobby.
Abu Dhabi Airports and selected airline operators will introduce on-ground services, including check-in counters at Abu Dhabi Cruise Terminal.
IATA’s Nick Careen and Hemant Mistry discuss the thinking behind NEXTT, what they hope it will achieve, and why airlines and airports should get involved in the project.
The two automated security screening lanes, funded by American Airlines, are now in operation in Terminal D at Miami International Airport.
Passengers flying on domestic services with Delta Air Lines can now be checked in automatically via the carrier’s iOS and Android apps.
Frontline staff in the baggage reclaim hall at Frankfurt Airport can now provide immediate assistance to passengers whose bags have been mishandled.
The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.
Passengers who have a connection time of 20 hours or more can take advantage of free accommodation in Istanbul before continuing their journey.
İGA, the contractor and designated operator of Istanbul New Airport, is investing in baggage tracking, bag drop, e-gates and an advanced mobile app.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
The e-gates will be installed in terminals 1 and 2 at Dublin Airport, while a registered traveller programme could be introduced in the future.
Cebu Pacific will introduce Disabled Passenger Lifts at airports in the Philippines to provide PRMs with a more comfortable boarding experience.
Hamad International Airport and SITA have signed an MoU to implement or trial a variety of technologies at the Doha hub airport.
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