Manchester Airport has started work on the next major phase of its £1.3bn Transformation Programme, which aims to “revolutionise the customer experience”. This includes a new pier with 12 spacious boarding gates.
![Manchester Airport to “revolutionise customer experience” with next major phase of £1.3bn transformation](https://www.futuretravelexperience.com/wp-content/uploads/2023/06/MAN-TP-next-phase-768x403.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Manchester Airport has started work on the next major phase of its £1.3bn Transformation Programme, which aims to “revolutionise the customer experience”. This includes a new pier with 12 spacious boarding gates.
Gerald R. Ford International Airport has completed Phase 1 of its newly-expanded Concourse A – part of a $110 million project to accommodate passenger growth and “deliver a world-class experience”.
Alaska Airlines has reopened its renovated lounge in Concourse D at Seattle-Tacoma International Airport. The renovation is part of a $30 million improvement programme across the airline’s lounge network.
Fort Wayne International Airport has broken ground on the $70 million, 35,000 sq ft East Terminal Expansion and Renovation project, with the aim of delivering “the best possible experience for travellers”.
Darin Juby, Director Baggage Services, Greater Toronto Airports Authority, and Head of Baggage Transformation, Future Travel Experience, provides an update on the FTE BIWG’s latest activities and biggest PoC to-date.
Keflavik Airport has implemented Veovo’s Queue Balancer solution to optimise passenger flow and improve the transfer process at border control, to “deliver a seamless and stress-free experience for passengers”.
UrbanV and SITA have signed an MoU to design and refine a new passenger processing and operating ecosystem at the test vertiport located at Rome Fiumicino Airport. Operations are scheduled to start in 2024.
ADR Ventures, the new Corporate Venture Capital arm of Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced its initial venture investment with Ottonomy.
In this video interview, Appssenger CEO Victor Ortega discusses providing a digital, scalable platform for airports to engage passengers, and the new agreement to develop an app for Shannon Airport.
Los Angeles World Airports, host of FTE Global on 19-21 September 2023, and Delta have celebrated the opening of the new West Headhouse and Delta One Check-in and Ticketing Lobby at LAX Terminal 3.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has transformed Terminal 3 into “a wonderland of fun” with Hasbro Gaming and ‘phygital’ versions of well-known games.
New CT security scanners are being put into operation in Munich Airport’s Terminal 1 and Terminal 2, meaning passengers will no longer have to unpack their laptops and liquids for “fast processing and convenience”.
Regina International Airport and Region of Waterloo International Airport in Canada are enhancing their digitalisation with the installation of new common-use check-in and self-bag drop systems from SITA.
The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 23-25 May 2023, with the theme of ‘Tomorrow’s Customer’. Here is a selection of the main highlights.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Innovate Awards, which will be at the epicentre of the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 23-25 May).
Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industry’s most established global industry providers and startups.
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