REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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A group of leading companies in the UK aviation and renewable energy sectors, including easyJet, Bristol Airport, Airbus, Rolls-Royce and more, have established the Hydrogen in Aviation alliance.
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Maurice Jenkins, Chief Innovation Officer, explains Miami International Airport’s vision of transformative innovation “to create efficiencies and improve CX” and how it is embracing biometrics & digital identity.
Avinor and Vanderlande – both members of the FTE Baggage Innovation Working Group – have formed an innovation partnership to explore ways of fully automating the last mile of the baggage handling process.
Abu Dhabi Airports has announced the opening of its state-of-the-art new terminal at Abu Dhabi International Airport in November, delivering “a seamless, digitised journey from pre-travel to boarding gate”.
Amsterdam Airport Schiphol, an Airport Lab Network Partner of the FTE Baggage Innovation Working Group, has purchased 30 new lifting aids as it continues to improve working conditions in the baggage hall.
Changi Airports International has signed a passenger-focused agreement with Cairo Airport Company, seeking to implement impactful solutions to improve the passenger experience at Cairo International Airport.
Hamad Airport is aiming to provide “a seamless and convenient arrival experience” by implementing several procedures to welcome travellers, including use of e-gates and various transport connections.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The winners of the FTE Airline and Airport Pioneer Awards 2023 will be announced at a special presentation ceremony during FTE Global, taking place in Los Angeles on 19-21 September.
Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.
Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience.
The TSA has installed two state-of-the-art CT scanners at West Virginia Yeager Airport, streamlining the security experience as travellers will no longer need to remove laptops and liquids from hand baggage.
Fresno Yosemite Airport passengers will begin to see a transition in food & beverage offerings this month as part of the airport’s new concessions programme, bringing “a unique airport dining experience”.
FTE is delighted to announce that Star Alliance has signed up as a Strategic Partner of FTE Global 2023 (19-21 September, Los Angeles) and a Headline Partner of FTE APEX Asia Expo 2023 (8-9 November, Singapore).
In this interview, Michelle Buckley, Managing Director, Customer Engagement, Southwest, explains the airline’s customer-centric approach to successfully managing disruption and looks ahead to FTE Global.
As part of its commitment to achieve net-zero carbon emissions by 2030, DFW Airport has started construction of an electric Central Utility Plant that will provide sustainably-powered heating and cooling.
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