REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Pittsburgh International Airport launches new passenger-first initiative ‘We Got You’
Navigating cyber threats: SEA, PIT and VIE share strategic insights into effective cybersecurity
American Airlines and U.S. CBP pilot innovative baggage screening initiative with Brock Solutions, BagCheck and SYD
Royal Schiphol Group and KLM partner in groundbreaking FTE Smart Ramp program, accelerating automation and collaborative innovation
Munich Airport completes rollout of CT technology in T2 for more comfort, safety and efficiency
Long Beach Airport expands live music program for “a cool, easy-going travel experience”
Zurich Airport selects ‘the food collective ag’ as operator of new TREATS food hall for an “unforgettable CX”
Kansai Airport revamps security screening with advanced equipment from Rohde & Schwarz
Perth Airport partners with Delaware North on four first-to-market F&B concepts in its International Terminal
Southampton Airport launches AI-powered digital assistant to provide real-time information and enhance terminal navigation
Ink Innovation and BAGTAG introduce digital bag tag integration for airlines’ check-in flows
Energy & sustainability: PIT, Connect Airlines, YEG and Carnegie Mellon University discuss best approaches to SAF, electric, low carbon energy, hydrogen and more

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Fasttrack Travel

Fasttrack Travel

IATA has announced a string of airport trials, which will give passengers new ways to check-in. With an emphasis on baggage self-tagging, mobile check-in and common use kiosks, the ‘fast travel’ initiative is expected to benefit both the industry and passengers. Louise Driscoll reports.

The efficiencies of common bag drop

The efficiencies of common bag drop

Common baggage and fast drop initiatives have the potential to provide higher efficiency and throughput due to economies of scale and better use of airport real estate. They have benefits for airports, airlines and innovative handling agents, and bag drop looks set to become a less-than 30-second process. Ross Falconer reports.

JAL innovative boarding system

JAL innovative boarding system

Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.


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