REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Top ancillary & retailing trends to watch in 2025: daa, Lufthansa Group, Heathrow, PLAY and Fraport on experimental retailing, tailored experiences, digital innovation and more
Aeroporti di Roma enhances accessibility at FCO with autonomous mobility solution from WHILL
Charlotte Douglas Airport opens new TSA checkpoint for “a faster, more efficient screening experience”
New Air Canada Café at Montréal-Trudeau reinforces airline’s commitment to premium lounge offerings
Korean Air to upgrade airport lounges and introduce Premium Economy as part of CX enhancement
Sydney Airport to begin $200m T2 upgrade transforming CX with cutting-edge tech
Perth Airport continues CX refreshment with four new outlets in partnership with SSP
Nice Côte d’Azur Airport enhances CX with two new restaurants operated by Lagardère Travel Retail France
Red Sea International Airport and Plaza Premium Group partner to pioneer new lounge services in Saudi Arabia
Top ancillary & retailing trends to watch in 2025: Vantage Group, Air France-KLM, MUC, Oman Air, YVR and more on digitalisation, personalisation, AI-driven experiences and more
FTE Communities update: Smart Ramp Proof of Concepts, Iberia-hosted Live Day in Madrid, exclusive Schiphol baggage tour and more
Hamad Airport unveils state-of-the-art Concourses D and E with cutting-edge tech and enhanced CX

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Fasttrack Travel

Fasttrack Travel

IATA has announced a string of airport trials, which will give passengers new ways to check-in. With an emphasis on baggage self-tagging, mobile check-in and common use kiosks, the ‘fast travel’ initiative is expected to benefit both the industry and passengers. Louise Driscoll reports.

The efficiencies of common bag drop

The efficiencies of common bag drop

Common baggage and fast drop initiatives have the potential to provide higher efficiency and throughput due to economies of scale and better use of airport real estate. They have benefits for airports, airlines and innovative handling agents, and bag drop looks set to become a less-than 30-second process. Ross Falconer reports.

JAL innovative boarding system

JAL innovative boarding system

Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.


SAS introduces Biometric Check-in

SAS introduces Biometric Check-in

SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]

Montréal’s self-service generation

Montréal’s self-service generation

While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]

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