Having been introduced in 2008, the CUPPS initiative is now in the implementation phase, with the CUPPS group in the process of writing an Implementation Guide.
![CUPPS: Taking common use to the next level](https://www.futuretravelexperience.com/wp-content/uploads/2011/04/120411-initiatives-standards-cupps-thumb.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Having been introduced in 2008, the CUPPS initiative is now in the implementation phase, with the CUPPS group in the process of writing an Implementation Guide.
As e-Gates and automated border control systems continue to be deployed more widely, could expedited processing threaten to compromise overall border security?
On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.
Alaska Airlines will introduce its Airport of the Future check-in process and modern gate facilities at LAX as part of its transfer to Terminal 6.
The use of biometrics will become increasingly widespread as airports and airlines continually aim to expedite passenger processing, according to Unisys.
The establishment of Bluetooth as a mature technology has led to its increased adoption as a reliable means of passenger tracking and airport queue management.
UK-based rail ticket retailer thetrainline.com is developing a mobile service that will allow passengers to book and redeem rail tickets via a mobile device.
Los Angeles International Airport has unveiled a new baggage screening system to enhance security and baggage processing and improve the passenger experience.
The updated CPH iPhone app will feature innovative augmented reality technology to improve passenger wayfinding in the terminal buildings.
Sri Lanka has announced the introduction of the e-Passport as a study suggests that 55 million biometric passports will be issued in Asia Pacific by 2014.
Lambert-St Louis International Airport has announced that a major stage of its ‘Airport Experience’ renovation will start in April.
Mobile technology, NFC, RFID and self-service bag drop are just a few of the areas highlighted in the new ‘Navigating the Airport of Tomorrow’ report.
United Airlines has announced that international passengers will now be able to make use of its newly expanded mobile services.
The U.S. Travel Association has called for the creation of a widespread trusted traveller programme to expedite security screening.
Heathrow Airport is investing £400 million on upgrading its IT infrastructure, with a major focus on improving the passenger experience.
The GSM Association and IATA have developed a white paper outlining the benefits of Near Field Communications (NFC) for the aviation industry.
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