REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

How the biggest FTE BIWG Proof of Concept to date is leveraging specialised Computer Vision and AI to deliver overall efficiency to the baggage handling system
Schiphol enters new partnership with Lagardère Travel Retail as it aims to “exceed expectations of passengers”
New Delta One Lounge at Boston Logan International Airport elevates premium ground experience
SITA and Red Sea International Airport partner to deliver digitally-powered passenger journey
DHL partners with Oxa to leverage autonomous vehicles and Artificial Intelligence at Heathrow
Plaza Premium Group and Whence partner to bring “bespoke, hyperlocal brands” to Canadian airport lounges
Louisville Muhammad Ali Airport transforms operations using data insights from Genetec Security Center
GACA and MATARAT transforming CX at Saudi Arabia’s airports with passenger flow technology rollout
Brussels Airport and nlmtd discuss groundbreaking BOOST initiative to transform baggage handling through robotics and automation, BRU’s Proof of Concept on AGVs, and more
United, Keflavik Airport, IAG, MAG, ANA, LAWA, Schiphol, Southwest, CVG Airport, Ferrovial and more – view our FTE Global 2024 conference videos
San Antonio Airport begins $1.2bn new terminal development featuring cutting-edge tech and enhanced CX
Major expansion and modernisation of United’s Washington Dulles Hub to transform customer experience

FTE Events and Activities Schedule

View the full schedule >>

Future Travel Experience World Innovation Summit

13–15 May 2025, Pittsburgh

A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.

Future Travel Experience Ancillary

10-12 June 2025, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience Ancillary

10-12 June 2025, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

APEX Future Travel Experience EMEA

10-12 June 2025, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Future Travel Experience Global

09-11 Sep 2025, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Future Travel Experience APEX Asia EXPO

11-12 November 2025, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific


CUPPS: No longer a priority?

While the uptake of CUPPS has been steady over the last few years, questions are now being asked as to whether it remains a priority for the industry.

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