easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials will take place.
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Find out more >>easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials will take place.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
A new biometric-based e-gate system will be rolled out across Dubai Airport to speed up and simplify the immigration process for passengers.
Passengers travelling from Sacramento International Airport can now use an app to order food and beverages for delivery direct to the gate.
China Airlines has become the latest airline to introduce mobile boarding passes, which can be used at Osaka Kansai, Hong Kong and Frankfurt airports.
Passengers travelling from San Diego Airport can now explore shopping and dining options, as well as other on-site services, before arriving at the airport.
Passengers flying from China will soon be able to pay for and receive their visa onboard the flight, reducing waiting times upon arrival in Indonesia.
Tampa International Airport is looking to recruit 100 permanent volunteers to greet passengers and offer travel advice to those arriving at the airport.
A Bluetooth-based queue measurement system, developed by SITA and Bluelon, will be adopted by the TSA as part of a $48 million improvement programme.
A report by the Home Affairs Select Committee has criticised the use of iris scanning technology, saying the money would have been better spent on immigration staff.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Such has been the success of Munich Airport’s passenger assistance InfoGates they will now be introduced to T2 to offer customer service via videoconference.
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage.
Aéroports de Paris and Air France have launched the joint ‘Hub 2012’ project to improve the level of service offered to passengers at Paris-Charles de Gaulle.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
Five e-gates will be installed at Edinburgh Airport in two weeks, in a move that will enhance the immigration process for EU travellers with e-Passports.
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