Passengers flying with United Airlines can now meet their luggage at their hotel, with a new same-day delivery service option that allows travellers to skip baggage claim upon arrival at their destination.
![United Airlines passengers can now skip baggage claim](https://www.futuretravelexperience.com/wp-content/uploads/2013/01/NL230113-bags-vip-thumb.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Passengers flying with United Airlines can now meet their luggage at their hotel, with a new same-day delivery service option that allows travellers to skip baggage claim upon arrival at their destination.
Implementation of Global Entry, the United States’ customs and border protection programme for trusted travellers, will soon allow pre-approved US citizens to fast track security at Saudi Arabia’s airports.
All passengers at San José International Airport can purchase admission to the new premier airport lounge, regardless of the class of their ticket, the carrier they will travel on or whether they are flying domestically or internationally.
The EasyPass self-service border control system became fully operational at Oslo Airport yesterday, allowing Norwegian travellers to control their own entry to the country using biometric facial-recognition technology.
Passengers at Murtala Muhammad Airport Two in Lagos will be the first on the continent to access free internet services in the terminal while waiting to board their flight.
Finavia has opened a new Design Gallery at Helsinki Airport, where passengers can enjoy an interactive exhibition and views of the sunset while they wait for their flight.
Australian Customs and Border Protection Service’s Robyn Miller spoke to FTE about SmartGate’s US Global Entry trial and the future plans for the project.
Houston Airport System has installed a Bluetooth-based queue measurement system, so that passengers can check security checkpoint waiting times online.
Virgin Atlantic’s new Clubhouse Lounge at Newark Liberty Airport is inspired by downtown New York and features a cocktail bar, brasserie and movie screening room.
Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Chinese Personal Shoppers have been introduced at Frankfurt Airport to assist Chinese passengers in the retail area, before escorting them to their departure gate.
Air New Zealand has installed new fast track kiosks at Sydney Airport, allowing select international passengers to print their own bag tags along with their boarding pass.
Riga International Airport has installed security e-gates at the entrance to the border control area to reduce queuing times and improve passenger handling.
The two busiest airports in Indonesia have deployed roving check-in desks – described as “check-in desks on wheels” – to ease congestion at peak times.
Carrying or pulling your suitcase around an airport could soon become a thing of the past as one company is developing a robotic suitcase that follows its owner around.
A self-service bag drop trial has commenced at Heathrow Airport’s Terminal 3, allowing passengers to tag and check-in their own bags without assistance from an agent.
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