New York’s JFK Airport is to be the location of Airspace Lounge’s third facility, offering luxury and comfort to passengers for a one-off fee.
![JFK Airport to receive luxury Airspace Lounge](https://www.futuretravelexperience.com/wp-content/uploads/2013/03/NL070313-jfk-airspace-lounge-thumb.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>New York’s JFK Airport is to be the location of Airspace Lounge’s third facility, offering luxury and comfort to passengers for a one-off fee.
Finavia reports that the number of travellers using the free WiFi access at Helsinki Airport has increased massively in the last 12 months.
Copenhagen Airport has this week introduced automated boarding pass scanners to increase both customer satisfaction and capacity.
TAM Airlines has made its mobile check-in service available to passengers travelling from London Heathrow Airport to Brazil.
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
An innovative thermo-conductive infrared scanner that emits no radiation and protects the privacy of passengers recently completed a successful live test at Bristol Airport. The technology also integrates with identification and biometric devices – are we a step closer to the ‘checkpoint of the future?’
Iberia’s Project Ágora is creating a seamless travel experience at Madrid-Barajas Terminal 4. A current focus is on baggage innovations at check-in & arrivals.
Athens International Airport is enhancing the travel experience for its passengers, with innovations such as Virtual Assistants, branded video walls, dynamic ‘Time-to-Gate’ monitors and an ‘Internet island’.
Vancouver Airport Authority has signed a five-year contract with ARINC airport systems that will see the implementation of cutting-edge CUPPS technology.
Qatar Airways has launched a new mobile application for Android, BlackBerry and iPhone devices, alongside a new mobile website. The developments are part of Qatar Airways’ passenger-focused initiatives designed to enhance the travel experience.
Passengers will be able to check-in while on their way to the airport or once they arrive at departures with airBaltic’s improved mobile service, which permits check-in until an hour before departure.
Several new airlines have joined Budapest Airport’s convenient Fast Track service, which is designed to enhance the passenger experience by bypassing airport security queues. The service is available to passengers on participating airlines.
Patrons of the new lounge at Selangor’s Sultan Abdul Aziz Shah Airport don’t need a membership card or first class ticket; instead they can gain admission just by flashing their car keys.
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones. The app provides the latest information and updates regarding flights, parking, shops, restaurants and airport services. The app’s push notification feature is said to be a first for airport-developed apps, notifying passengers who request information about changes to flight details.
ANA Aeroportos de Portugal has partnered with Vision-Box to install access control security checkpoint eGates in Terminal 1 at Lisbon Airport. The e-gates enable the automation of passenger control by validating their boarding pass – either paper or electronic.
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
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