Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
Virgin Atlantic, SITA, Droiders and JAL outline why wearable technology has an important role to play in improving the passenger experience.
Edinburgh Airport has become the latest company to embrace wearable technology, having equipped members of its customer welcome team with Google Glass.
Passengers flying from the UK to the US could soon undergo preclearance customs checks ahead of departure, according to reports this week.
Virgin Australia has introduced its first ‘Premium Exit’, which offers direct access to the departure pier from the lounge at Melbourne Airport.
A total of 62 e-gates, which make use of face, iris and fingerprint recognition technology, have been installed at Doha’s Hamad International Airport.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Hilton Worldwide’s Josh Weiss outlines the company’s smartphone strategy and explains how Hilton can work with airlines to improve the end-to-end travel experience.
Dallas/Fort Worth Airport has released a new version of its app complete with a ‘Voice Concierge’ service to help passengers make the most of their time in the terminal.
Australian Customs and Border Protection Service has announced that automated border control e-gates will be introduced for departing passengers.
To further its appeal among business travellers, Copenhagen Airport will open a new drop-in business centre later this year in Terminal 3.
FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.
Incheon Airport has confirmed to FTE that it plans to introduce a self-service bag drop system, which is scheduled to go live in December 2014.
The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.
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