All Nippon Airways (ANA) has launched self-service bag drop in Terminal 2 at Haneda Airport – the first such implementation at a Japanese airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
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Find out more >>All Nippon Airways (ANA) has launched self-service bag drop in Terminal 2 at Haneda Airport – the first such implementation at a Japanese airport.
The all-new app includes one-touch check-in and simple seat selection, and taps into passengers’ previous behaviour to provide a more personalised experience.
The opening of the new passenger screening checkpoint at Austin-Bergstrom International Airport follows the introduction of one-stop customs processing.
The low-cost carrier has launched a new app for iPhone, which will help to simplify the pre-travel and day of travel experiences for its customers.
Having secured Avinor as a customer for its Airport Common Use Service (ACUS), Amadeus will soon bring the solution to North America and Asia Pacific.
The eight Day Suites are furnished with a daybed, reading light, mirror and curtains, and offer views over the runway at Hong Kong International Airport.
Fifty beacons have been installed in Hong Kong International Airport’s Terminal 1 to provide passengers with interactive maps and bespoke directions.
IATA has released an optimum size guideline for carry-on bags, which it is hoped will help to end confusion and frustration among passengers.
10-12 June 2025, Dublin
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10-12 June 2025, Dublin
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09-11 Sep 2025, California
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11-12 November 2025, Singapore
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British Airways will soon allow its customers to pay for their flights using Apple Pay when they make a booking via the carrier’s app.
KLM, Schiphol Group, the Aruba Government and Vision-Box discuss the vast potential of the groundbreaking, biometric-based Aruba Happy Flow project.
The switchover to central security at Amsterdam Airport Schiphol is now complete, with a total of five central checkpoints now in operation.
The US Preclearance programme could be expanded to 10 new airports, including Heathrow, Schiphol, Brussels, Narita, Istanbul and Stockholm Arlanda.
Finnish airport operator Finavia has introduced self-service bag drop at Turku Airport, following recent implementations at Helsinki and Oulu airports.
Korean Air has been awarded a Fast Travel Green certificate in recognition of its efforts to simplify the passenger experience at Incheon Airport.
A cinema has opened at Vilnius Airport, where passengers can watch Lithuanian short feature films, documentaries and cartoons while they wait for their flight.
Abhilash Chacko, Head of IT Commercial at Gatwick Airport, explains how the airport is working closely with airlines to improve the passenger experience.
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