REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

Driving real industry progression

13-15 May 2025 Pittsburgh

10-12 June 2025 Dublin

9 to 11 Sep 2025 California

REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

VINCI Airports inaugurates first phase of £100m Belfast International Airport redevelopment

FTE Events and Activities Schedule

13 May 2025 FTE Event/Show: FTE World Innovation Summit, Pittsburgh

Content plans: A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore pit’s terminal modernization, and uncover the city’s vibrant tech and innovation landscape
Find out more >>
10 Jun 2025 FTE HUB: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
10 Jun 2025 FTE BIWG: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
10 Jun 2025 FTE WARWG: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>
10 Jun 2025 FTE Event/Show: APEX FTE EMEA & Ancillary & Retailing, Dublin

Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>
15 Jul 2025 FTE HUB: Virtual members meeting

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
23 Jul 2025 FTE BIWG: Virtual members meeting

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
09 Sep 2025 FTE HUB: In-person members-only meeting in Los Angeles (co-located with FTE Global)

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
09 Sep 2025 FTE BIWG: in-person members-only meeting in Los Angeles (co-located with FTE Global)

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
09 Sep 2025 FTE WARWG: In-person members-only meeting in Los Angeles (co-located with FTE Global)

Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>
09 Sep 2025 FTE Event/Show: FTE Global co-located with APEX/IFSA Global Expo, Long Beach Convention Center, California

Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>
14 Oct 2025 FTE HUB: Virtual members meeting

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
15 Oct 2025 FTE BIWG: Virtual members meeting

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
10 Nov 2025 FTE BIWG: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
10 Nov 2025 FTE HUB: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
10 Nov 2025 FTE WARWG: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>
11 Nov 2025 FTE Event/Show: APEX FTE Asia Expo, Singapore

Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>
10 Dec 2025 FTE BIWG: Virtual members meeting

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>
09 Dec 2025 FTE HUB: Virtual members meeting

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>

View the full schedule >>

New technologies and strategies strive to increase airport security and passenger experience

FTE speaks to TSA and Gatwick Airport to find out how next-generation security lanes and new technologies can enhance both security and the passenger experience.

Security // Aug 2016

Heathrow Airport launches programme to offer dementia-friendly experience

Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.

Wayfinding & Passenger Services // Aug 2016

Shanghai’s airports add extra layer of security

Two Chinese airports, Pudong and Hongqiao, have added an extra security check for all passengers as they enter the airport terminal.

Security // Aug 2016

Malaysia Airlines introduces mandatory self-tagging at KLIA

Malaysia Airlines’ Economy Class passengers flying from Kuala Lumpur now have to print their own bag tags before proceeding to a bag drop counter.

Check-in // Aug 2016

FTE CEO Update – our bold vision for 2025 and how we can innovate together through FTE’s unique portfolio

Hong Kong Airlines receives IATA Fast Travel Green Certificate

Hong Kong Airlines has received the Green Certificate in IATA’s Fast Travel programme, following its implementation of airport self-service.

Check-in // Aug 2016

Munich Airport offers virtual digital map experience

Wayfinding & Passenger Services // Aug 2016

San Jose Airport and Google team up to explore potential of augmented reality technology

Mobile & Wearables // Aug 2016

Ryanair reveals first results from new ‘Rate My Flight’ app service

Initiatives // Aug 2016

JetBlue Technology Ventures announces Mozio investment

Pre-travel // Aug 2016

American Airlines reveals Heathrow lounge refresh

American Airlines has revealed the new look of the premium arrivals lounge in London Heathrow’s Terminal 3.

Lounges & Gates // Aug 2016

Milan Malpensa and Linate airports launch beacon-enabled app

Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.

Mobile & Wearables // Aug 2016

Skyscanner continues tech investment with development of Skype bot

Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.

Pre-travel // Aug 2016

Find out more

Future Travel Experience World Innovation Summit

13–15 May 2025, Pittsburgh

A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.

Find out more

Future Travel Experience Ancillary

10-12 June 2025, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Find out more

APEX Future Travel Experience EMEA

10-12 June 2025, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Find out more

Future Travel Experience Global

09 to 11 Sep 2025, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Find out more

Future Travel Experience APEX Asia EXPO

11-12 November 2025, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Find out more Register now

Find out more

Future Travel Experience World Innovation Summit

13–15 May 2025, Pittsburgh

A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.

Find out more

Future Travel Experience Ancillary

10-12 June 2025, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Find out more

APEX Future Travel Experience EMEA

10-12 June 2025, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Find out more

Future Travel Experience Global

09 to 11 Sep 2025, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Find out more

Future Travel Experience APEX Asia EXPO

11-12 November 2025, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Find out more Register now

Find out more

Automation, digital self-service and personal services on Lufthansa’s customer experience agenda

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On the Ground News

FTE Events and Activities Schedule

13 May 2025 FTE Event/Show: FTE World Innovation Summit, Pittsburgh

10 Jun 2025 FTE HUB: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

10 Jun 2025 FTE BIWG: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

10 Jun 2025 FTE WARWG: In-person members-only meeting in Dublin (co-located with APEX FTE EMEA)

10 Jun 2025 FTE Event/Show: APEX FTE EMEA & Ancillary & Retailing, Dublin

15 Jul 2025 FTE HUB: Virtual members meeting

23 Jul 2025 FTE BIWG: Virtual members meeting

09 Sep 2025 FTE HUB: In-person members-only meeting in Los Angeles (co-located with FTE Global)

09 Sep 2025 FTE BIWG: in-person members-only meeting in Los Angeles (co-located with FTE Global)

09 Sep 2025 FTE WARWG: In-person members-only meeting in Los Angeles (co-located with FTE Global)

09 Sep 2025 FTE Event/Show: FTE Global co-located with APEX/IFSA Global Expo, Long Beach Convention Center, California

14 Oct 2025 FTE HUB: Virtual members meeting

15 Oct 2025 FTE BIWG: Virtual members meeting

10 Nov 2025 FTE BIWG: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

10 Nov 2025 FTE HUB: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

10 Nov 2025 FTE WARWG: In-person members-only meeting in Singapore (co-located with APEX FTE Asia Expo)

11 Nov 2025 FTE Event/Show: APEX FTE Asia Expo, Singapore

10 Dec 2025 FTE BIWG: Virtual members meeting

09 Dec 2025 FTE HUB: Virtual members meeting

Future Travel Experience World Innovation Summit