Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
Customer service staff in the carrier’s US hubs will be equipped with iPhone 6 Plus devices to enable them to serve passengers from anywhere in the terminal.
‘Scan and Go’ devices will be installed at Heathrow Airport to make it easier for users of the app to scan their boarding passes and print their bag tags.
Sydney Airport has partnered with activewear brand Lorna Jane to open the first of its kind Active Living Room in the T2 Domestic terminal.
A new industry report highlights how biometrics can transform the passenger experience, from check-in to in-flight entertainment.
Changi Airport Group CIO Steve Lee discusses the Group’s biometrics-related plans and considers the merits of wearables and single passenger tokens.
The Oxford-Emirates Data Science Lab will draw upon data science, machine learning, mathematics and big data to place data at the heart of Emirates Group.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
From 3 December, UK citizens will be able to apply to join the trusted traveller initiative, available at 46 US airports and 13 preclearance locations.
The Chhatrapati Shivaji International Airport Mumbai T2 App uses augmented reality, beacons and push notifications to improve the passenger experience.
Quiet zones, family-friendly facilities and dedicated lounges for PRMs and unaccompanied minors will feature in the new satellite terminal.
Find out what will be on show at FTE Asia EXPO 2015 – from self-service solutions and permanent bag tags to in-flight entertainment and onboard Wi-Fi.
IATA’s Guido Peetermans provides an update on the Smart Security project and explains how the Melbourne Airport trial can benefit the wider Asia Pacific region.
Peach’s inventive new self-service kiosks feature a cardboard exterior, 32-inch screen and can be delivered at around 20% of the cost of traditional kiosks.
The survey of more than 7,000 passengers highlights the demand for proactive communications, bag drop, baggage tracking, wireless IFE and in-flight Wi-Fi.
Passengers arriving at Gatwick Airport can purchase a fast track pass, which will allow them to speed through passport control upon arrival in the UK.
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