REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Hawaiian Airlines has unveiled a preview of its largest lounge investment at Honolulu’s Daniel K. Inouye International Airport, which will be home to its new premium lounge set to open at the end of 2027.
Plaza Premium Group, Egypt Aviation Services, and Cairo Airport Company have announced a strategic joint venture at Cairo International Airport for six lounges across various terminals.
Delta Air Lines continues to enhance the premium ground experience with the opening of the third Delta One Lounge, located at Boston Logan International Airport, for an “elevated, VIP experience”.
Plaza Premium Group has partnered with Whence to bring to life its ‘Proudly Local’ initiative in Canada. The collaboration introduces curated products from bespoke, hyperlocal brands to Plaza Premium Lounges.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in Madrid for an action-packed joint members meetings, hosted by IAG and Iberia at their Madrid HQ where we will hear unique insights from IAG family members, and a host of guest speakers.
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in Madrid for an action-packed joint members meetings, hosted by IAG and Iberia at their Madrid HQ where we will hear unique insights from IAG family members, and a host of guest speakers.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore pit’s terminal modernization, and uncover the city’s vibrant tech and innovation landscape
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Plaza Premium Group has unveiled its new Canadian flagship lounge at Vancouver Airport. The launch introduces the first-ever Plaza Premium First in North America, alongside a reimagined Plaza Premium Lounge.
Macau International Airport has welcomed the opening of a new Plaza Premium First lounge. The lounge concept is designed to transform and elevate the travel experience with personalised hospitality.
Qantas – a Partner of the FTE Baggage Innovation Working Group – has announced plans for an enhanced airport experience with the development of a new Broome Regional Lounge opening in December.
Virgin Atlantic has announced that it will open its Virgin Atlantic Clubhouse at Los Angeles International Airport early next year. Hear more from Virgin Atlantic at FTE Global, LA, 28-30 October 2024.
13–15 May 2025, Pittsburgh
A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Emirates has opened its new lounge at London Stansted Airport. The 900sqm lounge can accommodate up to 125 guests, including First and Business Class customers, and Emirates Skywards members.
Plaza Premium Group has unveiled the ‘Infinity Room’ at Hong Kong International Airport. The brand-new premium VIP passenger lounge is designed to offer enhanced luxury, privacy, and personalised services.
Lufthansa has opened its new premium lounge in Terminal B at Newark Liberty Airport. The 600sqm space is part of efforts to “continually improve the experience for guests, on the ground and in the air”.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – has reopened its SilverKris Lounge at Heathrow Airport’s Terminal 2 following a six-month refurbishment.
Korean Air’s premium customers and elite frequent flyers can look forward to a world-class lounge experience at The New Terminal One at JFK Airport from 2026, “featuring top-notch technology and service”.
Plaza Premium Group has opened a new ‘Plaza Express’ concept at Gatwick Airport. This is designed to offer leisure travellers affordable entry rates, with high-speed Wi-Fi, zoned seating and food and drink.
Alaska Airlines has opened a new lounge at San Francisco International Airport’s Harvey Milk Terminal 1. The modern and spacious 11,000 square foot space is designed to enhance the pre-flight experience.
Plaza Premium Group has completed its expansion at Chongqing Jiangbei International Airport with the opening of a third Plaza Premium Lounge, which is integrated with an airport dining establishment.
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