REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Plaza Premium Group has unveiled its fifth Plaza Premium Lounge in Taiwan at Taipei Songshan Airport. The vibrant new space is designed to enable travellers to immerse themselves in Taiwanese culture.
Eindhoven Airport has welcomed the opening of a Privium ExpressLounge. The lounge is equipped with a call and work booth and various business facilities to enhance the airport experience.
Plaza Premium Group has opened Numero Uno Caviar Bars at Dubai International Airport and Zayed International Airport “for a redefinition of culinary indulgence for global travellers” and an elevated CX.
British Airways has reopened its Seattle lounge, following an extensive refurbishment, as part of its £7 billion transformation programme to improve the customer experience both on the ground and in the air.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in Madrid for an action-packed joint members meetings, hosted by IAG and Iberia at their Madrid HQ where we will hear unique insights from IAG family members, and a host of guest speakers.
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in Madrid for an action-packed joint members meetings, hosted by IAG and Iberia at their Madrid HQ where we will hear unique insights from IAG family members, and a host of guest speakers.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore pit’s terminal modernization, and uncover the city’s vibrant tech and innovation landscape
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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SAS has opened a new lounge at Stockholm Arlanda Airport – The SAS Lounge by Mastercard – located in Terminal 5. The lounge aims to elevate passenger comfort and enhance the overall travel experience.
Delta Air Lines is continuing its premium Delta One Lounge journey in 2025, along with much anticipated refreshes to Clubs in Delta’s hometown ATL Airport, two Club expansions, and three new locations.
Hawaiian Airlines has unveiled a preview of its largest lounge investment at Honolulu’s Daniel K. Inouye International Airport, which will be home to its new premium lounge set to open at the end of 2027.
Plaza Premium Group, Egypt Aviation Services, and Cairo Airport Company have announced a strategic joint venture at Cairo International Airport for six lounges across various terminals.
13–15 May 2025, Pittsburgh
A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Delta Air Lines continues to enhance the premium ground experience with the opening of the third Delta One Lounge, located at Boston Logan International Airport, for an “elevated, VIP experience”.
Plaza Premium Group has partnered with Whence to bring to life its ‘Proudly Local’ initiative in Canada. The collaboration introduces curated products from bespoke, hyperlocal brands to Plaza Premium Lounges.
Plaza Premium Group has unveiled its new Canadian flagship lounge at Vancouver Airport. The launch introduces the first-ever Plaza Premium First in North America, alongside a reimagined Plaza Premium Lounge.
Star Alliance has opened its first lounge in Asia at Guangzhou Baiyun Airport. The lounge has been designed with the modern traveller in mind, offering “an effortless blend of comfort and functionality”.
Plaza Premium Group (PPG) and Adelaide Airport are to introduce Flight Club Adelaide, PPG’s first domestic terminal experience in Oceania, which aims to elevate the pre-flight experience for travellers.
Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE Baggage Innovation Working Group – has welcomed the opening of a new Plaza Premium Lounge in Terminal 4.
Chicago Midway International Airport has opened ‘The Club MDW’ – its first-ever premium lounge. The Club MDW is designed to offer travellers a relaxing, comfortable environment with enhanced amenities.
Macau International Airport has welcomed the opening of a new Plaza Premium First lounge. The lounge concept is designed to transform and elevate the travel experience with personalised hospitality.
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