REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Alaska Airlines is enhancing its lounge network with expansive, modern spaces designed to redefine how guests relax before take-off. Its latest investment is coming to San Diego – a key, growing hub for the airline.
Heathrow Airport has welcomed the reopening of the refurbished Plaza Premium Lounge in Terminal 3, as part of its commitment to offering travellers even more choice to relax, refresh, or work, for an enhanced CX.
Swissport’s Aspire Executive Lounges has opened its first lounge in Italy at Venice Marco Polo Airport, which is accessible to all passengers. The new lounge is being introduced as a limited time concept.
SAS is introducing a major upgrade to its Business Class product, giving business travellers and other premium customers an enhanced travel experience by rapidly expanding access to high-quality lounges.
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The New Terminal One at JFK has selected Plaza Premium Group to develop and operate two independent lounges, covering nearly 14,000 square feet, which aim to “create an unparalleled guest experience”.
Korean Air has completed the first phase of its lounge renewal project at Incheon International Airport, unveiling a fully redesigned Miler Club and Prestige East (Right) Lounge, to elevate the pre-flight experience.
United Airlines has opened its fourth club at Denver International Airport. The new United Club offers a modern Colorado-inspired design and improved amenities designed to provide an elevated experience.
Airport Dimensions has unveiled the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The aim is to set a new standard for lounges in the region with a premium CX.
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American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
Air New Zealand has revealed plans for its new flagship Koru Lounge at Auckland International Airport. The lounge will deliver an experience designed to enhance customers’ journeys with a fresh new look and feel.
Plaza Premium Group has opened the second Plaza Premium First in the West Hall of Hong Kong International Airport. This elevated lounge concept aims to “provide the utmost comfort and convenience”.
Amsterdam Airport Schiphol is to welcome the opening of The Centurion Lounge by American Express in 2026, which will “focus on both comfort and premium service” for eligible card members.
As part of its commitment to elevating the travel experience, Edinburgh Airport has welcomed the opening of a brand-new Escape Lounge, with “exceptional food and drink, attentive service” and more.
JFKIAT – operator of T4 at JFK Airport – has introduced a Capital One Lounge in partnership with Capital One and TAV Operation Services. The newest addition to T4’s portfolio is Capital One’s largest airport lounge to date.
Delta Air Lines has unveiled two new premium spaces at Seattle-Tacoma International Airport: the Delta One Lounge and Delta Sky Club. These enhancements promise travellers an elevated, seamless airport experience.
American Airlines is to build a brand-new Flagship lounge at Miami International Airport along with expanding its Admirals Club lounge footprint with “new and improved spaces to relax, work and play”.
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