On the Ground: Initiatives

Toronto Pearson International Airport will install an innovative Wi-Fi and Bluetooth-based passenger tracking system to monitor and reduce queuing times across the airport.

London Heathrow turned the Games Terminal into the airport’s very own Olympic Park, complete with plants, park benches, trees and model stags, to give London 2012 athletes a memorable farewell.

A new visual queue management system that is designed to reduce queues in the check-in area has been deployed by Iberia at its Madrid-Barajas T4 hub.

Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.

SAS Scandinavian Airlines has launched a new crowdsourcing portal called My SAS Idea, where customers are invited to share ideas on how the airline can improve its service.

Las Vegas McCarran International Airport has unveiled the new Terminal 3, which includes facilities for self-boarding and self-bag tagging.

Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.

A common-use passenger check-in and departure system has been installed at Gdansk Airport to handle the increased number of passengers expected during EURO 2012.