Initiatives

Following the recent introduction of self-service kiosks and automated bag drop, Melbourne Airport is switching all of its passenger services to SITA’s common use platform.

Narita Airport is adding new functions to its language translation app and installing multilingual signage across the airport to simplify the travel experience for international passengers.

FTE spoke to Singapore Airlines’ Wilson Yong about the new partnership with First Great Western and Heathrow Express that allows passengers to travel with all three companies on a single booking. 

FTE spoke to Aéroports de Lyon’s Olivier Althuser about how a focus on improving customer service and facilities has contributed to increased satisfaction among passengers.

Finavia’s Johanna Metsälä and Sea-Tac Airport’s Tami Kuiken explain how creating a unique airport experience has resulted in an increase in passenger satisfaction.

As the industry prepares for the busy festive period, a number of airports have taken steps to keep passengers entertained while they wait for their flights. Here we highlight a few of our favourites from the likes of Singapore Changi, London Gatwick, Miami and Frankfurt airports.

KLM has launched a new gifting service called ‘KLM Wannagives’, which allows people to surprise friends and family with a present while they are in the air. 

We explore some of the less expensive, but equally effective, solutions to improve the airport experience from the likes of London Heathrow, Lufthansa, Air France-KLM and Helsinki Airport.