REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airports are using new technology and innovative techniques to improve the immigration and arrivals experiences, covering automated border control, biometrics, e-gates and e-passports.
Passport-less immigration clearance for travellers is being progressively rolled out at Changi Airport – a Headline Partner of FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
PortsToronto has announced that US CBP Preclearance will be introduced at Billy Bishop Toronto City Airport, contributing “immensely to the convenience and seamless experiences that passengers expect”.
Travellers arriving at Edmonton International Airport on international flights can now submit an advance customs declaration. The initiative is part of efforts to explore innovative ways to deliver a better and faster border experience.
The Lithuanian airports of Vilnius, Kaunas and Palanga are among the first to have made necessary changes to prepare for the EU’s new Entry – Exit System, which is expected to enhance passenger convenience.
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Passengers returning from COVID-19 red zones who have completed a Passenger Location Form can perform a PCR test free of charge at the test facility.
Lima Airport has partnered with Vision-Box to install 12 new self-service e-gates to help meet projected growth towards 30 million passengers by 2021.
A total of 74 BorderXpress interactive kiosks, designed by Vancouver Airport Authority, have been installed across Larnaka and Pafos international airports.
A transit visa counter and FIFA Fan Zone have been introduced and real-time flight updates are now available via Twitter and Facebook.
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The newly renovated Concourse E makes use of facial recognition technology to secure and expedite the passport inspection process.
Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
The e-gates will be installed in terminals 1 and 2 at Dublin Airport, while a registered traveller programme could be introduced in the future.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The Department of Immigration and Border Protection will use biometric data to clear passengers arriving at Australia’s international airports.
The world’s first ‘gate-less border’, combining biometric verification and blockchain technology, is to open at Dubai Airport.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
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