On the Ground: Check-in

FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities.

Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.

This week in London, FTE’s Assistant Editor, Amy Hanna, met one-to-one with Ryanair’s eclectic CEO Michael O’Leary, who outlined how he intends to eradicate checked bags, when he plans to introduce Wi-Fi onboard Ryanair flights and why he refuses to embrace mobile technology.

Melbourne Airport is introducing state-of-the-art self-service technology for its passengers as part of a $1 billion expansion.

Bandaranaike International Airport has received self-service check-in kiosks courtesy of SriLankan Airlines, saving time for passengers.

NCR’s Common Use Self-Service kiosks will read mobile barcodes, drivers’ licenses and passports to make the check-in process easier than ever.

The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.

Airports Authority of India has announced that SITA will provide 25 of its airports with common-use passenger processing systems.