Passengers flying with Eurowings are the first to be able to make use of a new self-service bag drop system at Stuttgart Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Passengers flying with Eurowings are the first to be able to make use of a new self-service bag drop system at Stuttgart Airport.
Passengers flying with Alaska Airlines, Delta, Southwest, United, American and JetBlue have the option of using the remote bag drop facilities.
Samsonite is trialling a new longer battery life and wider range technology called Narrowband-IoT with Vodafone, as an additional option for Track&Go.
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
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SWISS has become only the second network carrier in Europe to receive the IATA Fast Travel Platinum Award, in recognition of its self-service efforts.
British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
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Copenhagen Airport has announced that it is planning to extend two conveyors, to accommodate the increasing volume of checked baggage.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
Star Alliance’s Justin Erbacci discusses the new Alliance IT hub for baggage and the creation of standardised process for self-service and automation.
Alitalia has introduced 40 self-service check-in kiosks and 10 self-service bag drop units as part of its efforts to streamline the airport experience.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
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