The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
Lufthansa Group has launched a new contactless system for passengers to report delayed baggage, avoiding long queues at busy baggage service counters.
Spirit Airlines is introducing biometric check-in which would reduce face-to-face interactions between airline staff and passengers.
Tokyo International Airport (Haneda) has installed a new self bag drop system at Terminal 2 and 3, jointly implemented by Materna IPS and Tokyo Kanetsu.
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Avinor has rolled out a touchless travel programme to tackle the impact of COVID-19 and help restore travel confidence ahead of the summer season.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
The service, delivered with Marriott, is available to Polaris customers flying between New York/Newark and London Heathrow airports.
Japan Airlines has announced it will progressively implement self-service bag drops and facial recognition technology at Narita International Airport.
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BAGTAG has announced the development of the world’s first multi-solution EBT (Electronic Bag Tag) platform, BAGTAG BRIDGE, in partnership with One Bag Tag.
The service enables customers to have bags collected from their home, where travel documents are scanned and validated to complete the check-in process.
The first 10 auto bag drop units, developed by ICM, are now live at Narita International Airport’s Terminal 1 South Wing for All Nippon Airways.
Narita International Airport will roll out 72 self-service Auto Bag Drop units, developed by ICM Airport Technics, ahead of the 2020 Tokyo Olympic Games.
Lufthansa’s passengers departing from Madrid Airport can now have their baggage picked up and checked-in from their location of choice.
China Southern Airlines passengers on domestic flights from Baiyun International Airport will be able to check in using BAGTAG starting mid-August.
The new bag drop system speeds up the check-in experience for travellers by allowing them to pay for and tag their own bags.
The trial will allow Ryanair passengers, staying at the Hampton by Hilton Edinburgh Airport hotel, to check-in their bags the night before their flight.
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