REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
easyJet has expanded its twilight bag drop service to Glasgow Airport, as part of new customer initiatives “for a quicker and easier journey”. The service is free for travellers on early morning flights.
Icelandair is to launch the Crew Solution from BAGTAG – a Strategic Partner of the FTE BIWG. After a successful PoC, it is introducing the innovation to “streamline processes and offer smooth journeys”.
Kristen Berndt, Senior Manager, Baggage Strategy & Innovation, United, explains the airline’s key efforts to streamline the passenger experience, better leverage data, and embrace emerging technologies.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with baggage collection service AirPortr for customers travelling from Heathrow Terminal 2.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Melbourne Airport is expanding its International Terminal and installing a new state-of-the-art baggage processing system “to track every bag at every moment of the journey from check-in to the aircraft”.
Amsterdam Airport Schiphol – an Airport Lab Network Partner of the FTE Baggage Innovation Working Group – is testing two new technologies aimed at improving the work of employees in the baggage handling hall.
Alstef Group, a Partner of the FTE Baggage Innovation Working Group (BIWG) has been awarded the baggage handling system project for the expansion of Antalya Airport’s Terminal 2.
TUI has started offering a home pick-up baggage service in collaboration with Bagpoint. The service is available for all flights booked via TUI that depart from Amsterdam Airport Schiphol and for which online check-in is possible.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Austrian Airlines passengers travelling from Vienna Airport can now check-in baggage in advance and have it delivered to their destination airport. The at-home baggage check-in and delivery service is provided by AirPortr.
Sofia Airport has signed a contract with Alstef Group – a Partner of the FTE Baggage Innovation Working Group – for a completely new baggage handling system that will provide “a major leap in terms of passenger service”.
Lufthansa and SITA have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage reflight operations.
Royal Schiphol Group hosted members of both the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group on 13 March 2023 for co-located in-person events.
Fraport is trialling an autonomous baggage and cargo tractor at Frankfurt Airport to enhance both operational efficiency and its role as “a future-focused company”.
Qatar Airways is the first airline in the Middle East to innovate the passenger journey by introducing electronic bag tags. The concept is being produced and executed by BAGTAG, allowing travellers to check-in baggage using their smartphones.
Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
FTE’s Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2023 and beyond.
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