Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
Finavia will install 12 Scan&Fly self-service bag drop units at Helsinki, Oulu and Turku airports following a successful trial period.
FTE spoke to IATA’s Paul Behan about the forthcoming Smart Security trials at Schiphol and Heathrow, the latest Fast Travel plans and a permanent bag tag standard.
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FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.
FTE paid a visit to Gatwick Airport, where CIO Michael Ibbitson showed us how next-generation technology is being used to improve the baggage, security and immigration processes.
Moscow Domodedovo Airport has installed self-service WorldTracer kiosks, which allow passengers to report delayed bags without having to queue up to see an agent.
In the latest stage of its customer service improvement push, Ryanair will for the first time let passengers bring a second small carry-on bag onboard.
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Exploring how permanent bag tags, home-printed bag tags, baggage delivery, remote bag drop and lost baggage services can improve the passenger experience.
Low-cost carrier Air Arabia has introduced a check-in facility in a Sharjah city mall, enabling passengers to drop off their bags and collect their boarding pass before going to the airport.
Three Scan&Fly self-service bag drop units have been installed at Geneva Airport as part of a six-month trial exploring the benefits of the combined self-service bag drop.
Passengers flying with SAS and Norwegian can now make use of self-service bag drops at Copenhagen Airport thanks to the introduction of 12 new units.
Changi Airport has broken ground on the new Terminal 4, which will include a variety of self-service and automated check-in, bag drop, immigration and boarding options.
IATA’s Head of Baggage Services Andrew Price discusses the latest on permanent bag tags, the 10-digit license plate and the InBag programme.
British Airways has launched a self-tagging service at Las Vegas McCarran International Airport, allowing passengers to print and attach their own bag tags.
This week in London, FTE’s Assistant Editor, Amy Hanna, met one-to-one with Ryanair’s eclectic CEO Michael O’Leary, who outlined how he intends to eradicate checked bags, when he plans to introduce Wi-Fi onboard Ryanair flights and why he refuses to embrace mobile technology.
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