British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
Copenhagen Airport has announced that it is planning to extend two conveyors, to accommodate the increasing volume of checked baggage.
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
13–15 May 2025, Pittsburgh
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10-12 June 2025, Dublin
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Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
Hong Kong Airlines has revealed that it will introduce six self-service bag drop machines at Hong Kong International Airport.
The AirPortr baggage delivery service is now available for passengers arriving at and departing from all terminals at London Heathrow Airport.
Lufthansa has confirmed that the official rollout of the RIMOWA Electronic Tag will begin on 14 March following successful tests with customers.
John Whittaker, Air New Zealand’s Group General Manager Airports, talks to FTE about the airline’s biometric bag drop and electronic bag tag plans.
Lufthansa’s Dr. Björn Becker tells FTE about the carrier’s plans to launch touchless bag drop and various other services to improve passengers’ baggage experience.
FTE speaks to SITA, Rockwell Collins, DSG Bagdrop, Materna, P5T and ICM about the future direction of self-service bag drop and the role that biometrics will play.
Five of the new bag drop units equipped with biometric cameras have been installed at Auckland Airport, and eight more will be added in early 2016.
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