The Port Authority of New York and New Jersey (a Corporate Partner of the FTE Digital, Innovation & Startup Hub), JetBlue and Fraport USA – manager of JFK Airport’s Terminal 5 – have announced a major refresh of the terminal. More than 40 new concessions that reflect the spirit and flavours of New York and new amenities, such as art installations and a redesigned centre concourse inspired by New York’s iconic parks, will create a unique New York sense of place and an elevated customer experience. The first new concessions are expected to open throughout 2025, with the terminal improvements completed by the end of 2026.
“JetBlue and Fraport’s commitment to delivering world-class amenities and concessions to our customers aligns with the Port Authority’s goal of transforming JFK into one of the world’s great global gateways,” said Port Authority Executive Director Rick Cotton. “Creating a uniquely New York sense of place at JFK through the additions of iconic local businesses, art and design will make this terminal a memorable part of the passenger journey through our region.”
JetBlue’s Terminal 5 improvements, which align with the Port Authority’s $19 billion overhaul of JFK Airport, will spotlight many locally owned businesses, featuring brands recognised by both New Yorkers and visitors worldwide. Through more than 40 new concessions and customer experiences, including more than 18 new local food and beverage options, customers will have more options to enhance their experience at JFK.
“When it opened, Terminal 5 set a new standard for customer-focused airport design that reflected our mission of bringing humanity back to air travel,” said Marty St. George, President, JetBlue. “Now, in support of the Port Authority’s plan to remake JFK, we look forward to further enhancing the experience for all who travel through this world-class terminal. This isn’t just about new dining and shopping – it’s about bringing the energy of New York into the terminal. From local flavours to spaces that capture the city we love, we’re making T5 more uniquely New York while staying unmistakably JetBlue.”
At the heart of Terminal 5, the centre concourse will transform into a space inspired by the city’s famous parks. Lush greenery, park benches, concrete chess tables, and warm lighting will provide city park charm for customers to relax before their next flight. The redesigned centre concourse will also feature a dedicated space for pop-up experiences, interactive events, and live performances to highlight New York’s culture.
Additionally, an art collection featuring more than 30 works by New York-based artists displayed throughout the terminal will transform Terminal 5 into a vibrant cultural destination.
“We are proud to build upon our collaboration with JetBlue and the Port Authority of New York and New Jersey to reimagine and elevate JFK Terminal 5,” said Sabine Trenk, CEO, Fraport USA Inc. “Together, we share a bold vision of transforming the customer experience – delivering a world-class, dynamic retail and dining destination that captivates customers while driving economic growth and innovation.”
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