Lufthansa – a Partner of the FTE Baggage Innovation Working Group – is further expanding its premium service for passengers. In cooperation with the technology provider AirPortr, Lufthansa is now offering all travellers departing from Frankfurt a new and innovative baggage collection and check-in service. Customers can have their suitcases and bags picked up at home or at their hotel. The luggage is then sealed, brought securely to the airport and checked in there.
Travellers receive real-time updates via a personalised tracking link and a digital baggage tag receipt. Passengers can therefore travel to the airport without having to carry heavy check-in luggage and go straight to the security checkpoint – they only collect their luggage again at their destination.
“We aim to continuously improve the overall travel experience of our guests and further expand our premium services – both during the flight and on the ground,” says Heiko Reitz, Chief Customer Officer, Lufthansa Airlines. “With the new pick-up and check-in service, we are offering our passengers another exclusive service that is unique in Germany. We are making the journey easier from the very first minute.”
The new premium service saves time, is convenient and makes it easier to travel, especially by public transport. Interested travellers can now book the new offer on the Lufthansa up to 36 hours before departure. It is available to customers from the greater Frankfurt, Mannheim, Heidelberg, Hanau, Aschaffenburg, Wiesbaden, Mainz, Darmstadt and Bensheim areas. Further expansion is planned in the near future. The service is available from as little as €25, with prices varying depending on location and pick-up time.
You may also be interested in
Lufthansa Group airlines integrate Apple AirTag location feature into their baggage tracing
