Etihad elevates CX with dedicated U.S. Preclearance Lounge at Zayed International Airport


Etihad Airways has opened a new U.S. Preclearance Lounge at Zayed International Airport, enhancing the travel experience for passengers flying to the United States and delivering a seamless journey.

Etihad Airways has opened a new U.S. Preclearance Lounge at Zayed International Airport, enhancing the travel experience for passengers flying to the United States. Located near the U.S. Customs and Border Protection (CBP) Preclearance facility, the new lounge provides eligible travellers with a serene space to unwind after completing their U.S. entry formalities and before boarding their flight.

The thoughtfully designed facility features a refined selection of beverages and light dining options, complementing Etihad’s premium travel experience. Select flights offer the convenience of direct boarding from the lounge, enhancing the seamless journey.

“This new lounge marks another milestone in our commitment to delivering exceptional experiences for our guests,” said John Wright, Chief Operations & Guest Officer, Etihad Airways. “By combining our premium lounge service with the convenience of U.S. Preclearance, we’re offering our guests an elevated journey through Abu Dhabi before they even board their flight. Zayed International is the only Middle East hub to offer this time-saving service.”

The U.S. Preclearance Lounge welcomes eligible customers travelling in The Residence, First or Business, as well as Platinum and Emerald Etihad Guest members. Access is also available for purchase, subject to availability.

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