SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is partnering with Taipei Taoyuan International Airport (TPE) to revolutionise its passenger processing solutions. TPE will install SITA’s check-in kiosk solutions, helping passenger processing become a state-of-the-art feature of the airport experience.
The agreement, which runs until 2033, shows SITA’s commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, Taipei Taoyuan International Airport will reduce wait times and improve overall airport efficiency.
“Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers,” said Sumesh Patel, SITA APAC President. “Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalisation and innovation, becoming an example for others in an ever-evolving travel industry.”
TPE has chosen SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2.
“As part of our improvement program, the smart use of technology will maximise our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently,” said Nelson Wang, Taipei Airport Operation Committee Chairman. “SITA’s CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers’ journeys smoother and more efficient.”
