flydubai has launched its new Business Class check-in at Dubai International Airport’s Terminal 2. The dedicated space offers flydubai’s Business Class passengers a unique and smooth check-in experience with a personalised Meet and Assist service, seated check-in and a fast-track service through passport control and security lanes.
This is the carrier’s first dedicated check-in facility for Business Class passengers. The new space is designed to elevate the Business Class pre-flight experience and further underscores flydubai’s commitment to investing in enhancing the overall customer experience both on the ground and up in the air.
“We are excited to be extending to our Business Class customers the personalised service we offer them in our cabin on the ground as well,” said Ghaith Al Ghaith, Chief Executive Officer, flydubai. “The new service will ensure our customers’ journey is efficient, hassle-free and enjoyable from the minute they arrive at Terminal 2 until they reach their destination. We continue to listen to our customers’ needs and invest in enhancing our products and services and we hope this is the first of many.”
The new Business Class check-in area features design elements that draw inspiration from the serene and timeless beauty of desert dunes. The sweeping arches, warm tones and minimalist aesthetics reflect the undulating landscape of the desert, creating an inviting space for customers seeking efficiency and comfort. The new elevated experience starts prior to Business Class passengers arriving at the terminal with a dedicated Business Team available to assist with enquiries. A dedicated kerbside drop-off area and a separate entrance for Business Class check-in have been allocated at Terminal 2.
Business Class customers can enjoy a personalised Meet and Assist service from a member of the Business Team and a dedicated complimentary porter service. The welcoming space offers a variety of personalised experiences, including a quiet space for relaxation with a traditional Arabic welcome offering refreshing towels followed by coffee, dates or refreshments. Inside the check-in area, customers can look forward to a smooth check-in process while a porter attends to their baggage, minimising waiting time and queues at the terminal.
A member of the Business Team accompanies Business Class passengers to the flydubai Business Lounge while benefiting from a fast-track service through e-gates or passport control and security lanes.
Hear more from flydubai at FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024. Farnush Anwar, Manager Airport Systems & Automation, flydubai, is participating in a session focused on ‘Embracing digital and technology to deliver a more seamless travel experience’.
View the FTE APEX Asia Expo 2024 schedule at a glance >> Register for FTE APEX Asia Expo 2024 >>
