Korean Air to elevate CX with world-class lounge at The New Terminal One at JFK


Korean Air’s premium customers and elite frequent flyers can look forward to a world-class lounge experience at The New Terminal One at JFK Airport from 2026, “featuring top-notch technology and service”.

Korean Air’s premium customers and elite frequent flyers can look forward to a world-class lounge experience at The New Terminal One at JFK Airport. The 16,000 square foot lounge will be one of the largest in Korean Air’s global network outside its hub at Seoul Incheon.

“We are delighted to announce our plans to launch a new lounge at The New Terminal One (NTO) at JFK,” said David Pacey, Executive Vice President & Chief of In-flight Service and Lounges, Korean Air. “This premier facility, with panoramic airfield views, will offer our customers departing from New York an elevated experience, featuring top-notch technology and service. We look forward to collaborating closely with NTO as we prepare for the unveiling of this state-of-the-art lounge in 2026.”

The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK Airport into a world-class gateway, which will include two new terminals, the modernisation and expansion of two existing terminals, a new ground transportation centre, and an entirely new, simplified roadway network.

Located at the end of the New Terminal One’s east pier, the lounge can offer direct boarding access to aircraft. Offering panoramic views of the airfield, the new Korean Air lounge will be an expansive light-filled space featuring premium amenities for the airline’s First and Prestige Class customers and elite frequent flyers.

Among the lounge features that customers can look forward to is a show kitchen and bar, offering a diverse array of fresh culinary delights, crafted in the onsite kitchen.

“Our team at The New Terminal One is committed to offering a world-class experience for our guests and working closely with our partner airlines is key to that effort,” said Jennifer Aument, Chief Executive Officer, The New Terminal One. “We are pleased to expand our agreement with Korean Air, one of the world’s leading airlines, and look forward to working with their team to deliver an unmatched experience for Korean Air’s valued customers flying out of JFK Airport.”

The Korean Air lounge will be among the largest lounges at the New Terminal One, a dedicated international terminal that will offer premium amenities and cutting-edge technology. As the largest terminal at JFK Airport when complete, the New Terminal One is anticipated to handle almost three times the number of passengers at the existing Terminal 1 – offering the capacity and certainty for international airlines planning to grow their service at JFK Airport.

The New Terminal One’s Phase A, scheduled to open in 2026, will include expansive departures and arrivals halls and the first 14 widebody aircraft gates. Scheduled for completion in 2030, the 2.6 million-square-foot terminal will offer 23 gates, of which 22 will be equipped for widebody aircraft. The New Terminal One will replace the existing Terminal 1 and the former Terminals 2 and 3, handling anticipated traffic of more than 16 million passengers in 2030.

Learn more about JFK Airport at FTE Global – renowned as the “CES of Aviation” – taking place in Los Angeles on 28-30 October 2024. Simon Gandy, Executive Vice President & Chief Operating Officer, The New Terminal One at JFK, will deliver a Special Presentation titled ‘Upon opening in 2026, new Terminal 1 at JFK is expected to offer travellers “a world-class experience” that will revolutionise the standard of travel for both visitors and New York residents, but how exactly will that be achieved?’

Register for FTE Global 2024 >>

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