Airport Authority Hong Kong (AAHK) has launched a Smartphone Express Bag Drop Service. A development of Hong Kong International Airport’s (HKIA) Flight Token smart technology, the new service enables passengers to complete online check-in and scan their travel documents with their smartphones before heading to the airport. Upon arrival at HKIA, they can proceed directly to the Express Bag Drop counters and drop their bags by themselves with their smartphones in under one minute, compared to an average of three minutes at the airline counters or Smart Check-in Kiosks.
Passengers are able to complete all departure procedures using only their smartphones and facial recognition technology, including online check-in, travel document verification, bag drop, entering the security area, and boarding through self-service.
“Flight Token is the world’s first service that applies facial recognition technology to complete the entire departure process at the airport,” said Chris Au Young, General Manager, Innovation & Data Insights, AAHK. “Since its full implementation in 2022, it has won numerous accolades from local and international organisations. The Smartphone Express Bag Drop Service, as an extended service of Flight Token, was just launched in collaboration with airlines, delivering to passengers an even more convenient and efficient departure experience. We will continue to work with our business partners to develop and adopt different technological and innovative solutions to further enhance our services and operational efficiency as part of our ‘Smart Airport’ journey.”
