British Airways – a member of International Airlines Group (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) – has opened a totally renovated lounge at Lagos Airport, following a six-month refurbishment.
The space has been designed to give customers more room to enjoy an upgraded food & beverage experience. It aims to allow customers to relax, dine or work in a premium space, while also exhibiting local art from Akoje Gallery.
Following significant investment, the airline has created zones throughout the 360sqm of space to cater for different customers’ needs. For those who want to dine ahead of the evening flight to London, there is a self-serve dining area with a wide selection of freshly-made dishes. The food and drink menu offers a range of Nigerian classics and British-inspired dishes, which will change regularly. Customers can also pull up a chair at a newly-built bar where a bartender will serve drinks including cocktails, wine, and soft drinks. Champagne and canapes will also be offered to customers travelling in First Class.
To commemorate British Airways’ strong association with Nigeria, art from local artists will be displayed across the lounge. The airline has launched a partnership with Akoje Gallery – founded by Maro Itoje and Khalil Akar – to curate an innovative new in-lounge exhibition, featuring and celebrating guest artists.
The newly-imagined lounge space features a quiet room with day beds, while the main area features relaxing sofas and clusters of tables and chairs. Customers needing to work can take advantage of new printing facilities.
“We’re focused on investing in the entire customer journey, not just onboard,” said Calum Laming, Chief Customer Officer, British Airways. “For many of our customers, lounges are an important part of their experience, and the re-design of our Lagos lounge is a key part of our transformation strategy across our lounges around the world. We’re delighted to open our doors to this stunning lounge in Lagos and we’re confident customers will enjoy spending time in this cleverly created space.”
The lounge is open to customers travelling in Club World (business) and First, as well as Silver and Gold Executive Club Members.
Hear more from International Airlines Group (IAG) at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Harvey Tate, Human API – Digital Transformation, IAG, is speaking in a session focused on ‘What are the new technologies and approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the future?’ He will deliver a presentation titled: ‘IAG is exploring a path to dark airport (fully autonomous) operations in the future, but how long might that take to achieve and what does it need to see from industry stakeholders to make such a vision a reality?’
Martin Thomas, Implementation Manager, Airports Automation, IAG Airports, will deliver a scene-setting presentation in ‘The FTE APEX Lounge Innovation Summit’ titled ‘The latest thinking on the way to develop, and run lounges, across the IAG group’.
Meanwhile, Annalisa Gigante, Board Member of Hangar 51 & Head of Innovation, IAG, is participating in the ‘Closing Leaders Keynote Session’ – a fast-moving and entertaining panel discussion on customer-centric innovation and business transformation.
View the FTE EMEA and FTE Ancillary & Retailing schedule at a glance >> Register for FTE EMEA and FTE Ancillary & Retailing – one registration provides access to both events >>
