WHILL, Inc. and Envoy Air – a wholly-owned subsidiary of American Airlines Group – have announced the first commercial installations of an autonomous mobility service within the American Airlines terminals at Los Angeles International Airport (LAX) and Miami International Airport (MIA).
“We are thrilled to bring cutting-edge technology and innovation to two of American’s busiest hubs,” said Shane Bogni, Vice President of Business Development, WHILL Mobility Services, North America. “Our autonomous mobility services offer customers increased independence, reduced wait times, and an enhanced customer experience.”
WHILL and Envoy Air have been collaborating since late 2022 at MIA and LAX. The thorough testing of the service has resulted in excellent performance and positive customer feedback. Once a user selects their destination on a touch screen, the WHILL autonomous power chair takes over, safely and reliably transporting the customer to their desired gate.
“The Envoy team at MIA supports thousands of customer service requests every day, and we’re thrilled to partner with WHILL to pioneer the introduction of this autonomous mobility service in the U.S.,” said Migdoel Rosa, Envoy Vice President of MIA Hub.
Deesha Desai, Envoy Vice President of LAX Hub and Western Region, added: “Ensuring accessibility and safety for our customers are top priorities for our team. Our team and WHILL are committed to listening to customers and addressing their needs, which will result in an improved experience for individuals with accessibility challenges.”
