British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight.
The airline has introduced new features in its T5B lounge for its premium customers, including a live food preparation area with brand-new seasonal menu options. Customers can watch their meals being garnished with fresh, locally sourced ingredients. Customers who wish to help themselves to food can select from a range of hot and cold dishes that are available in the airline’s redesigned deli area. The new deli station offers more choice than ever before, including a range of breakfast treats, sandwiches and light bites.
Elsewhere in the lounge, the airline has introduced new bespoke furniture, flooring and soft furnishings, to bring an elevated look and feel to the lounge. The airline has also introduced a quiet zone for those who wish to relax pre-flight.
“We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback,” said Calum Laming, Chief Customer Officer, British Airways. “We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”
Onboard, British Airways has introduced brand-new snack boxes to all its long-haul flights for customers travelling in World Traveller (economy) and World Traveller Plus (premium economy).
The airline recently announced improvements across its other lounges, with new furniture added to its Concorde Room and Arrivals lounge at London Heathrow Terminal 5. Day beds will also be coming to its Concorde Room later this year. Elsewhere, British Airways is implementing new touches to its Edinburgh lounge in the coming months, as well as a brand-new bar and an enhanced menu offering in its Seattle lounge next year.
