Regina International Airport and Region of Waterloo International Airport in Canada are enhancing their digitalisation with the installation of new common-use check-in and self-bag drop systems from SITA.
The solutions, including SITA’s new-generation TS6 kiosk, will be deployed by summer 2023 at both airports. These touchpoints will streamline check-in processes thanks to a combination of workstations for airline staff and self-service TS6 kiosks for passengers. Waterloo Airport will additionally benefit from two self-service bag drop stations, developed in partnership with baggage handling experts Alstef Group, speeding up the checking in of baggage for passengers.
“We’re pleased to announce our collaboration with SITA, aimed at enhancing our common-use systems throughout our airport,” said Sean McKim, Manager, Cybersecurity, Technology & Customer Solutions, Regina International Airport. “Through the implementation of SITA’s common-use solutions, we seek to provide a more accessible, efficient, reliable, and user-friendly passenger experience at Regina International Airport. Our focus remains steadfast on our customers, and we are committed to making improvements to streamline their journey.”
Chris Wood, Director, Region of Waterloo International Airport, commented: “We are happy to be furthering the adoption of shared digital systems across Canada’s largest airports to create a more streamlined experience for passengers, not just within the airport but when travelling across the country. The addition of self-bag drop units will further ease pain points at the check-in stage and free up our staff to focus on more complex tasks.”
In addition to meeting Canadian accessibility requirements, the new touchpoints will make it easier to incorporate both contactless and biometric capabilities in the future.
This project builds on SITA’s collaboration with airports in Toronto, Montreal and Calgary.
“It is exciting to see more Canadian airports joining a wave of digitalisation which will transform the passenger experience and simplify travel through shared technology,” said Matthys Serfontein, President for the Americas, SITA. “Working with three of the country’s largest airports has given us a firm understanding of the unique challenges and requirements within the region, and we look forward to expanding this collaboration to Regina and Waterloo.”
