Plaza Premium Group (PPG), the global airport hospitality services provider and a Gold Sponsor of the upcoming FTE Global 2022 show (6-9 September 2022), has announced that it will be providing 17 passenger services at Hong Kong International Airport (HKIA).
Operated by PPG’s brand AllWays, services include meet and assist, porter service, wheelchair and buggy service, unaccompanied minor or young passenger assistance, administration (facsimile, photocopy and printing), booking and inquiry, travel concierge, battery charging, limousine service and home baggage pick-up and drop-off, as well as baggage wrapping.
All services will be made available via the AllWays website for passengers to book before they arrive at HKIA. The AllWays services will be hosted on PPG’s TECO ecosystem – a single platform that simplifies the booking process for business operators and consumers. It includes an omnichannel booking engine that enables worldwide sales and distribution, a customer engagement centre with customer profiling and personalisation capabilities, service delivery platform for dispatch and real-time incident management.
PPG has also signed its first strategic partnership with ground handling specialist SATS HK Ltd in collaboration with AllWays.
Bora İşbulan, deputy CEO of PPG, said, “This strategic partnership is important for us to provide the best airport passenger services experience, and we look forward to working with more partners in the future. Together with SATS HK Ltd, we want to be able to offer a more seamless airport experience for travelers whenever they step foot in HKIA.”
