Austrian Airlines has launched Star Alliance’s biometric programme at Vienna Airport. Passengers who are members of the Miles & More benefits programme will be able to take advantage of the new contactless procedures.
After a one-time registration via the Miles & More App and accepting the terms of use, frequent flyers can access the contactless boarding pass control and selected quick boarding gates.
A special infrastructure has been set up at Vienna Airport in Terminal 3, which also allows passengers to use the facial recognition technology without taking off their masks.
The Star Alliance Biometric platform uses an identification solution based on the facial recognition technology NEC I:Delight. During registration, members are asked to take a photo of themselves, confirm their identity with their passport and select the airlines and airports where they would like to use the service. Personal data such as photos and other identification features are encrypted and safely stored within the platform.
“The optimisation of travel processes is a top priority for us. With biometric technology, we can offer our frequent flyers more travel comfort and a contactless passenger journey. Once registered, the free service can now be used for Austrian, Lufthansa and SWISS flights at our Vienna hub in addition to Munich and Frankfurt airports,” says Austrian Airlines CCO Michael Trestl.
“Despite the crisis, we keep our quality offensive going and invest in innovative and digital solutions. Miles & More members can take off almost contactless in Vienna, thanks to the biometric technology. We are delighted to be one of three German-speaking airports offering this advanced service” says Julian Jäger, Joint CEO and COO of Vienna International Airport AG.
Read our interview with Patrick Sgueglia, Product Manager, Regulatory Services & Biometrics, Lufthansa, on how the airline group is working with its partners to enable biometrics adoption across different touchpoints and airports of all sizes.
