As Los Angeles World Airports (LAWA) becomes the latest member of the FTE Innovation & Startup Hub, we share a video interview with Barbara Yamamoto, Director Guest Experience & Innovation, following her keynote at FTE APEX Asia EXPO 2019, which took place in Singapore last November. Here, Yamamoto unveils more details about the airport operator’s ambitious $14 billion transformation plan, which will see technology and innovation come together to streamline processes and make travel more personalised.
