Hong Kong International Airport (HKIA), a member of the FTE Innovation & Startup Hub, won a Bronze Award at the FTE APEX Asia Awards 2019 for its innovative IoT Augmented Airfield Service System project, also referred to as AS2. In the above video interview, Steven Yiu, Deputy Director, Service Delivery, Airport Authority Hong Kong, shares how the cloud-based, service-oriented system is delivering tangible passenger experience benefits, including improvements to the baggage handling process and reducing waiting times for arriving passengers.
