Singapore Airlines will be investing more than SGD50 million in a major revamp of its SilverKris and KrisFlyer Gold Lounges at Changi Airport Terminal 3. Renovations are due to commence in August 2019 and are expected to be completed by mid-2021.
The redevelopment project will see an overall 30% increase in space and total customer capacity for the Terminal 3 lounges. The new lounges will offer more open space, upgraded facilities and a wide array of food & beverage selections, all tailored to the needs and preferences of its customers.
SIA’s Suites and First Class customers can work or rest at the brand new The Private Room and First Class Lounge. The First Class Lounge will feature a flagship bar, and the Private Room will comprise of a full-service fine dining section within the lounge. Customer will be able to enjoy fresh and seasonal dining offerings, in addition to local cuisine.
The Business Class Lounge will be expanded and feature four distinct zones that cater to travellers with different needs. Customers with a short transit can have a light snack in a relaxed café setting, while those with more time to spend may explore a full selection of Asian and international cuisines in the dining hall, including live stations that will offer signature local delights.
A highlight of the new Business Class Lounge will be a full service bar that doubles up as a self-service breakfast station in the mornings. Productivity pods will also be available for customers who need to work, while a rest area is also available for customer who need to catch up on some rest.
The KrisFlyer Gold Lounge will double in capacity and include dedicated working spaces, as well as larger al fresco seating and dining areas. The lounge will also be equipped with restrooms and showers.
“With extensive research and feedback garnered from our customers, we have relooked and re-envisioned our customer journey to develop this new design concept for our lounges at T3,” said SIA’s Senior Vice President Customer Services & Operations, Marvin Tan. “Keeping the needs and wants of our customers in mind, we aim to deliver an experience that exemplifies the luxury and warm hospitality that SIA is known for. The project is a key part of our commitment to constantly elevate the customer experience, on the ground as well as in the air, and we look forward to revealing the exciting new offerings as construction progresses.”
The construction process will be carried out over four phases, during which the lounges will be progressively renovated in sections, starting with the Business Class Lounge, followed by the First Class Lounge and The Private Room, and finally the KrisFlyer Gold Lounge. Customers affected by renovation works will be invited to temporary lounges to ensure minimal disruption during this period.
Singapore Airlines is a Headline Partner of FTE-APEX Asia EXPO 2019, Asia’s biggest free to attend passenger experience and business performance expo, which will take place in Singapore on 12-13 November 2019. Visit the website to find out more >>
