Edinburgh Airport has installed new video technology to provide better contact between passengers with reduced mobility (PRMs) and staff upon arrival.
The airport has invested a total of £425,000 in the call points which are located at critical locations of the passenger journey such as the long stay car park, the drop-off area, coach park and tram stop. The initiative follows direct feedback from PRM passengers and from the airport’s Special Assistance Consultative Committee, and is the latest improvement to the PRM and special assistance offering.
Gordon Dewar, Chief Executive of Edinburgh Airport, said: “The needs and requirements of all of our passengers are crucial to us and we are always looking to meet those demands and show flexibility in our operations to make the passenger experience as positive as possible.
“We’ve made great strides in improving our all-round PRM and Special Assistance service and these call points are another step forward, upgrading the technology to allow a more personal connection to our control room and provide information that gets that journey to get off to the best possible start.”
Scottish Government Equalities Minister Christina McKelvie added: “We welcome the wide range of services that the airport has in place for disabled people and those with mobility or other access issues who may require assistance when travelling through the airport.
“Scottish Government recognises that effective solutions to the barriers faced by disabled people must be drawn from their lived experiences, so it’s good to see that Edinburgh Airport is doing just that. I strongly encourage other businesses to involve disabled people, and their organisations to consider how they can improve accessibility for all their customers.”
Andy Wright, Edinburgh Airport’s PRM consultant, also added: “I am delighted with Edinburgh Airport’s latest innovation in support of their disabled passengers, as well as those who require a degree of additional assistance when they fly.
“With the introduction of the newly upgraded call points, the airport continues to demonstrate its ongoing commitment to provide all of its passengers with the necessary supportive technology, so that everybody can enjoy a top level airport experience.”
