A trial of self-service bag drop technology has been launched at Bristol Airport. Twelve self-service kiosks and four bag drop desks have been installed within the easyJet check-in area in the terminal, and customer hosts are on hand to offer guidance and assistance to passengers throughout the trial.
During the trial, passengers can use a self-service kiosk to weigh and tag their bags before placing their tagged bag into the baggage system at a bag drop desk.
Phil Holder, Head of Operations Support at Bristol Airport, said: “The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.”
Ali Gayward, UK Country Manager at easyJet, said: “We recognise that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag drop trial. As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.”
Rockwell Collins has provided the self-service bag drop equipment for the trial and Paul Hickox, Head of Airport Systems Sales, explained: “There is no ‘one-size-fits-all’ bag drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag drop technology. We look forward to seeing the new self bag drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.”
