Qatar Airways has achieved compliance with IATA Resolution 753 at its Hamad International Airport hub in Doha.
Resolution 753 requires airlines to maintain an accurate inventory of baggage by monitoring the acquisition and delivery of baggage throughout the journey.
Qatar Airways has achieved the certification following investment in its “HAQIBA” baggage management system, as well as its integration with the Qatar Airways website and mobile app.
The airline offers real time updates on checked baggage through the “Track My Bags” feature on its website and app. The mobile app also provides real time baggage-related notifications to passengers.
Qatar Airways Group Chief Executive HE Akbar Al Baker said: “Our careful attention to our passengers’ baggage, from the beginning of their journey all the way through to its finish, is yet another indication of the importance we place on customer experience. We have proactively taken steps to align our baggage management systems with IATA’s requirements. As a result, we are delighted that the association has declared Qatar Airways the first airline worldwide to become certified for end-to-end tracking for our hub at Hamad International Airport.”
