British Airways’ First and Gold Executive Club customers flying from Heathrow Airport will soon have access to a new ‘First Wing’, creating a dedicated walkway from check-in to the lounges in Terminal 5.
Set to open in April 2017, the First Wing will be located next to the airline’s First check-in area. It will create an enhanced private check-in zone where customers will be guided to two new dedicated security lanes, which will help to expedite the security process for premium customers.
Post-security, passengers will have access to British Airways’ Galleries First lounge and the Concorde Room. oneworld Emerald members will also be able to make use of the new facilities.
Troy Warfield, British Airways’ Director of Customer Experience, said: “We are delighted to be working in partnership with Heathrow Airport to deliver a new dedicated security entrance, direct from check-in to our lounges. Terminal 5 is our flagship home and the First Wing will significantly improve the airport experience for our premium customers.”
Mark Jennings, Heathrow Airport’s Head of Premium Services and Fast Track, said: “We are excited by the prospect of extending our Fast Track product in Terminal 5, which underpins our commitment to improving the experience of our premium passengers and supports our vision of providing the world’s best airport service.”
