Alitalia has introduced 40 self-service check-in kiosks and 10 self-service bag drop units in Terminal 1 at Rome Fiumicino Airport as part of its efforts to streamline the airport experience for its passengers.
As well as allowing passengers to print their boarding passes and bag tags, the kiosks can be used to purchase additional services such as extra baggage allowances, upgrades, fast track security passes and passes to access to the airline’s Casa Alitalia Lounge.
Aubrey Tiedt, Alitalia’s Chief Customer Officer, said: “The new service aims to make the travel experience with Alitalia even more innovative and comfortable and provide the best technological solutions available to our customers.
“Alitalia is committed to making excellence its benchmark, and to stand out among European airlines for its efficiency, innovation and hospitality. This is why we have made check-in faster, especially for passengers with baggage to drop off.”
Tiedt also explained that Alitalia staff will be positioned in the self-service check-in area to offer assistance to any passengers who may be in need of a helping hand.
